Frequently Asked Questions (FAQ)

Shipping

How long does delivery take?
UK orders typically arrive within 3–5 business days. International orders (EU) take 7–14 business days.

Do you offer free shipping?
Yes! We offer free shipping on qualifying UK and EU orders. The free shipping threshold is shown at checkout.

Can I track my order?
Yes, once your order is dispatched you will receive a tracking number via email.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging.

How long do refunds take?
Refunds are processed within 5–10 business days after we receive the returned item.

Are there any non-returnable items?
Yes, certain items such as opened personal care products or items marked as final sale cannot be returned.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my payment information secure?
Absolutely. All payments are processed securely through Shopify Payments with SSL encryption.

Products

Are your products covered by a warranty?
Yes, most products come with a manufacturer's warranty. Please check the individual product page for details.

Do you restock sold-out products?
We do our best to restock popular items. You can sign up for back-in-stock notifications on the product page.

Contact Us

How can I get in touch?
You can reach us via our Contact page or email us at mysmartlivingstore@gmail.com. We aim to respond within 24 hours.